Frequently asked questions
Shipping & Delivery
How long does shipping take? +
Standard shipping takes 3–7 business days within the US and 7–14 days internationally. Expedited options are available at checkout. Orders placed before 1pm EST on weekdays are dispatched the same day.
Do you ship worldwide? +
Yes. We ship to over 60 countries. International orders may be subject to import duties and taxes which are the responsibility of the recipient. We declare accurate values on all customs forms.
Orders & Returns
What is your return policy? +
We accept returns within 30 days of delivery for unused items in original packaging. To start a return, contact our support team with your order number. Refunds are processed within 5 business days of receiving the item.
My order arrived damaged — what do I do? +
Please photograph the damage and email us at contact@luminolights.store within 48 hours of delivery. We will arrange a replacement or full refund, no return required.
Products
Are your outdoor lights weatherproof? +
All outdoor products are rated IP44 or higher, meaning they are protected against splashing water from any direction. Our coastal-rated products (marked IP65) can withstand direct rain and salt air.
What bulb type do your lights use? +
Most products use standard E26/E27 Edison base bulbs. We recommend 2200K–2700K warm white LEDs for the best ambiance. Many of our string lights come with bulbs included — check individual product pages.
Do you offer custom or bulk orders? +
Yes — see our Wholesale page for volume pricing. For fully custom products (engraving, custom cord colours, etc.) please email contact@luminolights.store with your specifications and quantity.
Wholesale
How do bulk discounts work? +
Discounts are applied automatically at checkout: 10% for 10+ units of the same item, 20% for 50+, and 30% for 200+. For mixed orders or net-30 terms, contact our trade team directly.